Returns

Thank you for shopping with us. We appreciate your business and want to ensure your satisfaction with our products. Please read our return policy carefully to understand your rights and obligations.

1. Return

You may return new/unused items within 15 days of delivery for a refund if they are defective. If the item does not fit you, you may have it exchanged for a bigger size. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging with all tags intact.

Return Process

To initiate a return, please contact us to obtain a return authorization. Returns without an authorization will not be accepted. Provide photographic evidence for the return case along with your Order ID to our customer care representative. Once approved, please pack the item securely, including all original packaging, tags, and include the return label provided by our customer care representative on the package. Ship the product by mail or drop it off at the provided location, once we receive the return your refund will be issued. 

Shipping Costs

Return shipping is free unless communicated otherwise.

2. Refunds

Processing time: once your return is received and inspected, we will process your refund within 24 hours. The refund will be issued in the original form of payment.

 

3. Contact Information

If you have any questions about our return policy, please contact us on our Instagram page @themonacorepublic